It Was Great To Work With Such Friendly, Competent, Hardworking Staff. Please Pass On Our Gratitude For Their Hardwork Graeme And Cathy — Lindfield, NSW
How to find your quality hospitality staff
Not all hospitality staff are the same
Over the years of providing hospitality services to Sydneysiders, Who's Waiting have repeatedly encountered a singular problem – and it doesn't matter in what domain we work. When you order a function waiter, a boardroom waiter, a cocktail waitress, bar staff or any other casual hospitality staff – you don't know the true level of their experience – in other words, you really don't know what you are getting!
There is a better way – Gold Star Standards
This problem, of course, is equally frustrating for those providing quality hospitality staffing solutions . We want your experience with our staff to leave a smile on your face! But how can we ensure that your budget doesn't break having to hire top notch staff all the time – even when you don't need them? – easy, follow our Gold Star Standard…
…and now you know exactly what you can expect!
Using a 3 star system we rate all the hosptiality staff who are available to work for you. Every person who applies to work for Who's Waiting must declare their competencies, their experience and history in the hospitality business as well as which VIP clients they have served. They then accompany one of our staff or teams on a job and their performance is estimated to see if it corresponds well with what they have noted. Finally, they then receive a rating under our Gold Star competency system – and this is made available to you – so you can choose exactly what you need and not just hope for the best!
Rankings, rates and competencies for Who's Waiting Staff
Gold Star (***)
Over 5 years in the corporate and private hospitality arena
– generally a career staff member. Able to supervise up to 15 other staff members. Has worked with
politicians, leading business and entertainment figures.
Silver Star (**)
2–3 years experience in the hospitality arena. Able to
supervise 3–5 staff. Has worked in most if not all types of function.
Bronze Star (*)
First year in the hospitality arena.
Not supervisory level. Competent at functions but not a wide knowledge of types of events.
Please be aware that all staff must be fully competent to work with Who's Waiting. All staff are supervised in their first roles with us and their competency level is established before they are taken on as Who's Waiting staff.
So now you really know what you're paying for!
With this level of understanding from ourside – you can confidently put the right staff into your boardroom function or your Christmas party! – you can choose just the level of service you and your guests require – and, then of course, you can relax!
